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Emotional engagement is the key to viral marketing success. People share their everyday experiences by communicating them to others in and outside of their network. This social sharing is more rampant when the individuals develop intense feelings like fear, disgust, sadness, joy, anger and surprise. Of all these emotions, surprise is a necessary ingredient which encourages people to pass on information they come across. Now let’s look at what surprise is and its impact on viral marketing. As partial reference, I’ll use a study from the Journal of Economic Psychology, one that examines surprise and its relationship to word-of-mouth.
http://www.doshdosh.com/how-surprise-helps-word-of-mouth-and-viral-marketing
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